FAQ
Welcome to the Zerando London Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: We ship directly from our international logistics center to offer you the best value. Here are our estimated delivery times:
- Handling time: 1–3 business days
- Transit time: 4–9 business days
- Total Estimated delivery: 5–12 business days (Please note: Delivery times may vary slightly depending on customs processing.)
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. There are no hidden fees at checkout.
Question #3: Where is Zerando London located?
Answer: Zerando London is operated by a UK-registered company. Our design and support teams are based remotely, while our products are shipped directly from our dedicated warehouse in China to ensure efficiency and competitive pricing.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and start a return within 30 days. For more information, see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a cancellation window. Please contact us immediately if you need to cancel. However, if the order has already been processed or dispatched from our warehouse, cancellation may not be possible.
Question #6: What is your return policy?
Answer: We have a simple return process. Items can be returned within 30 days of delivery. Please note that returns should be sent to our warehouse facility. For complete details and the return address, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item at our warehouse, your refund will be processed. Refunds typically appear on your original payment method within 7 business days.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we stand by the quality of our goods. We provide a 30-day guarantee on all purchases.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team via the Contact Us page or by emailing us at info@zerando-london.com.
Question #10: Do you ship internationally?
Answer: Currently, we ship exclusively within the United Kingdom.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store. This business model allows us to save on overhead costs and pass those savings directly to you.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for a quote.
Question #13: What is the process for exchanging a product?
Answer: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Question #14: How can I track my order?
Answer: You can track your order through the Track Your Order page on our website using the tracking number sent to your email.
Contact Information
Store Name: Zerando London
Email: info@zerando-london.com
Telephone: +442045770541
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Customer service will respond within 24 hours on business days.
Business Information
Zerando London is operated by MAXTMARK LTD
Company registration number: 16468174
D-U-N-S Number: 233822495
Registered Office (Administrative Only): 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Warehouse : No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China