Shipping policy
Processing Times
Please allow 1–3 business days (Monday to Friday) for us to process and prepare your order for shipment. All orders are assigned a tracking number once dispatched.
Order Cut-Off Time
Orders placed before 4:00 PM (GMT) are processed on the same business day. Orders placed after this time will be processed on the next business day.
Transit Times
Please allow the following delivery times for the United Kingdom:
- Free Shipping: 4–9 business days
Total estimated delivery time: 5–12 business days (including processing and shipping).
Shipping Costs
We offer free shipping for all orders within the United Kingdom.
Shipping Origin
All orders are shipped from our international warehouse in Asia to ensure the best stock availability and efficient fulfillment.
Warehouse Address: No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China
Carriers
We partner with reliable carriers to deliver your order across the United Kingdom:
- Royal Mail
- Evri
- DPD
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can track the progress of your parcel on our Track Your Order page.
If an Item Is Missing
If your order arrives incomplete or an item appears missing, please contact our customer service team immediately at info@zerando-london.com. We will investigate and resolve the issue promptly.
Order Delays
Delivery times may vary due to courier capacity, customs inspection, peak seasons, or weather conditions. If your order is delayed, please allow an additional 3 business days after the estimated window before contacting our team.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please notify us as soon as possible at info@zerando-london.com with photos and your order number. For validated cases, we will cover reasonable return postage or arrange a replacement. Nothing in this policy affects your statutory rights.
Transit Damage Notice (for Carrier Claims)
If damage appears to have occurred during transit, please ideally notify us within 48 hours. This helps us file a claim with the carrier. This suggested timeframe does not limit your consumer rights or our 30-day return guarantee.
Order Cancellations
To cancel your order, please contact us at info@zerando-london.com as soon as possible before dispatch. Once an order has entered processing or shipped, cancellation cannot be guaranteed. If we are unable to stop the shipment, you may use our returns process instead.
Contact Information
Store Name: Zerando London
Email: info@zerando-london.com
Telephone: +442045770541
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Customer service will respond within 24 hours on business days.
Business Information
Zerando London is operated by MAXTMARK LTD
Company registration number: 16468174
D-U-N-S Number: 233822495
Registered Office (Administrative Only): 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Warehouse : No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China