Privacy policy
Introduction
This Privacy Policy describes how Zerando London (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://zerando-london.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we process under this Privacy Policy.
Please read this Privacy Policy carefully.
Who We Are (Data Controller)
Zerando London is operated by MAXTMARK LTD (Company No. 16468174; D-U-N-S 233822495).
Registered address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
Contact: info@zerando-london.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information We Collect Directly from You
Contact details: name, address, phone number, email.
Order information: name, billing/shipping address, payment confirmation, email, phone.
Account information: username, password, security questions, and related security data.
Customer support information: the information you include when communicating with us.
Some features may require you to provide certain information. If you choose not to provide it, some features may be unavailable.
Information We Collect about Your Usage
We may automatically collect information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device and browser information, network information, IP address, and details about how you interact with the Services and your account.
Information We Obtain from Third Parties
We may obtain information about you from vendors and service providers who collect information on our behalf, including:
Commerce platform and hosting (e.g., Shopify) supporting our Site and Services.
Payment processors collecting payment information (e.g., credit/debit card details, billing address) to process payments and fulfil orders.
Analytics/advertising tools that may use pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy (see also Third Party Websites and Links below).
How We Use Your Personal Information
Providing Products and Services: to process payments, fulfil orders, send notifications (orders, returns, exchanges), create and manage accounts, arrange shipping, and support returns/exchanges. We may enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use (Shopify will process your data under its own privacy notices).
Marketing and Advertising: to send marketing communications (email, SMS, post) and show you ads for products/services, including tailoring the Services and advertising on our Site and other websites.
Security and Fraud Prevention: to detect, investigate, and act on suspected fraud, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials secure.
Communicating with You and Service Improvement: to provide support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For details about cookies related to powering our store with Shopify, see Shopify’s cookie notice: https://www.shopify.com/legal/cookies.
We use Cookies to operate and improve the Site (including remembering preferences), run analytics, and tailor content/ads. Third parties may also set Cookies for these purposes.
Most browsers accept Cookies by default. You can set your browser to remove or reject Cookies. Blocking Cookies may negatively impact your experience and some features may not work. Blocking Cookies may not completely prevent information sharing with third parties (e.g., advertising partners).
We use a cookie banner where you can manage your cookie preferences.
How We Disclose Personal Information
We may disclose personal information to third parties in the following circumstances:
Vendors/Service Providers: IT, hosting, payment processing, analytics, customer support, cloud storage, fulfilment and shipping.
Business and Marketing Partners: to provide services and advertise to you (they use your information under their own privacy notices).
With Your Direction or Consent: e.g., shipping providers, social media widgets, or login integrations.
Affiliates/Corporate Group: to operate our business efficiently.
Business Transactions and Legal: in connection with mergers, reorganisations, or insolvency; to comply with legal obligations (e.g., lawful requests), enforce terms, and protect rights, users, and the Services.
We do not use or disclose sensitive personal information without your consent or for inferring characteristics about you. With your consent, we may share personal information for advertising and marketing activities, including where required by law.
Third Party Websites and Links
Our Site may contain links to third-party websites or platforms. Their privacy and security practices apply when you use them. We are not responsible for such sites. Information you provide in public or semi-public venues (including third-party social networks) may be viewable by others. Our inclusion of links does not imply endorsement unless stated in the Services.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and data in transit may not be fully secure. Please avoid sending sensitive information via insecure channels.
Retention depends on purpose, including maintaining your account, providing the Services, complying with legal obligations (e.g., tax/audit), resolving disputes, and enforcing contracts/policies.
Legal Bases (UK GDPR)
Where UK data protection law applies, we rely on the following lawful bases:
Contract (Art. 6(1)(b) UK GDPR): processing necessary to provide the Services (orders, payments, delivery, returns).
Legitimate interests (Art. 6(1)(f)): e.g., security/fraud prevention; analytics and service improvement; direct marketing (where permitted); running our business.
Consent (Art. 6(1)(a)): e.g., non-essential Cookies/marketing where consent is required.
Legal obligation (Art. 6(1)(c)): complying with laws, regulations, and lawful requests.
International Transfers
Where personal information is transferred outside the UK (or EEA), we use appropriate safeguards (e.g., UK IDTA or Standard Contractual Clauses with UK addendum) and implement technical/organisational measures consistent with applicable law.
Your Rights
Depending on your location, you may have some or all of the following rights (subject to limitations):
Access / Know, Deletion, Correction, Portability.
Restriction or Objection to processing (including direct marketing).
Withdraw Consent (where processing is based on consent).
Opt-out of “sale”/“sharing”/targeted advertising where applicable privacy laws define such concepts. If you visit our Site with Global Privacy Control (GPC) enabled, we will treat it as an opt-out request where legally required.
Appeal our decision if we decline a request, as permitted by law.
You can exercise rights via our Site (where available) or by contacting info@zerando-london.com. We may verify your identity (e.g., email or account data) before responding. You may authorise an agent as allowed by law; we may require proof of authorisation and direct identity verification.
We will not discriminate against you for exercising these rights.
Children
Our Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate action.
Communications Preferences
You can opt out of marketing emails at any time using the unsubscribe link in our messages. We may still send non-promotional messages (e.g., order or account updates).
Complaints
If you have concerns about our processing, please contact us at info@zerando-london.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk
Contact Information
Store Name: Zerando London
Email: info@zerando-london.com
Telephone: +442045770541
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Customer service will respond within 24 hours on business days.
Business Information
Zerando London is operated by MAXTMARK LTD
Company registration number: 16468174
D-U-N-S Number: 233822495
Registered Office (Administrative Only): 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Warehouse : No. 160 Nijiayan Road, Jiangbei District, Ningbo, Zhejiang 315000, China